I have a net metered battery backup Dual stack XW Pro with a Conext Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to read and write to the inverters through the gateway as long as I'm connected to it through the local area network. I was also able to register the Gateway on the Insight2 website which has retained some of the iniial data. However, shortly thereafter the gateway seems to have stopped communicating with the insight server, or at least the server has stopped showing the gateway as connected. I know there is internet access because everything else on the LAN has connectivity. Schneider support not only has been having ridiculously impossible wait times, but when I do get through to them, they are of no help with this issue. I've made my way to tier 3 support, but that has not helped in this matter. Does anyone know if there is a trick or some reason why the gateway would stop communicating out to the Insight2 server. I've updated all the firmware of the schneider products. This has allowed me to actually have the gateway start working properly, based on the most recent firmware update this past week. I've really been happy with the XW+ inverters as well as this relatively new communication and remote programming capability that the gateway promises. I would like to continue to use them, however, the difficulty of getting to Tech Support, no less someone that can actually help is starting to affect my decision process. Any suggestions are welcome. Thanks, Howie
*Howie Michaelson**Sun Catcher* *NABCEP Certified Solar PV Installer™* *Solar Electric Systems Sales & Service802-272-0004*
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