I have very similar issues. The Gateway connects
and disconnects continually. I have 14,370 events
listed, mostly the Gateway connected and disconnected.
The first few weeks it was running, the Insight 2
(the Gateway web site) scrolled repeatedly
through all the error messages it could throw
out. I went out to the site thinking that the
system would be in smoldering ruin, but it was working perfectly.
The Gateway - Insight 2 system does not seem
market ready. Tech support seems to have dried
up. The last information I got was:
"Are you using DHCP or static IP?. If static,
make sure the DNS server and gateway server are
correctly manually entered. Also make sure the IP
address you chose is appropriate for the subnet range of your router"
* Is the connection and disconnection an issue of static IP vs DHCP?
* How are corrections make?
* How does one correctly enter the DNS server and Gateway.
* Where is it entered?
* How do we know what IP address is
appropriate for the subnet range of the router?
Thanks in advance.
Drake
Drake Chamberlin
Athens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV
740-448-7328
<http://athens-electric.com/>http://athens-electric.com/
At 11:07 PM 9/12/2019, you wrote:
I have a net metered battery backup Dual stack
XW Pro with a Conext Gateway. The Gateway is
communicating on the Xanbus netwark and I'm able
to read and write to the inverters through the
gateway as long as I'm connected to it through the local area network.
I was also able to register the Gateway on the
Insight2 website which has retained some of the
iniial data. However, shortly thereafter the
gateway seems to have stopped communicating with
the insight server, or at least the server has
stopped showing the gateway as connected. I
know there is internet access because everything
else on the LAN has connectivity.Â
Schneider support not only has been having
ridiculously impossible wait times, but when I
do get through to them, they are of no help with
this issue. I've made my way to tier 3
support, but that has not helped in this matter.
Does anyone know if there is a trick or some
reason why the gateway would stop communicating
out to the Insight2 server. I've updated all
the firmware of the schneider products. This
has allowed me to actually have the gateway
start working properly, based on the most recent
firmware update this past week.
I've really been happy with the XW+ inverters as
well as this relatively new communication and
remote programming capability that the gateway
promises. I would like to continue to use them,
however, the difficulty of getting to Tech
Support, no less someone that can actually help
is starting to affect my decision process. Any suggestions are welcome.
Thanks, Howie
Howie Michaelson
Sun Catcher
NABCEP Certified Solar PV Installerâ¢
[]
Solar Electric Systems Sales & Service
802-272-0004
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