So…… Not an issue with an Outback, but same deal, as of this past Monday, the 3rd.
Off-Grid (long term) customer lost their AGS & Comms between their 12k Sol-Ark & Blue Planet Energy Blue Ion 2.0. Gen will start, charges, but will not stop. e-Gauge can still see the system, but nothing from the battery since Monday. 5 yr. old system. Replaced dual Magnum 4448 PAE’s. Working like clockwork until Monday. Sol-Ark Level 2 Tech said, unplug the Comm cable. Use Voltage for the AGS. I said, this is unacceptable. He said, B.P.E. is not an approved battery partner, I said, It was when I installed it. So, now I just finally received a response from Blue Planet Energy & they want $250.00/ hour to do Tech Support & will not support the 15 Year Warranty for any unpaid Tech Support Invoices! (After paying a Fortune for their battery!) Who is hacking these systems??? Sol-Ark? Outback? Who’s next??? Sorry, I should’ve started a new thread… Amanda Potter Energy Storage Systems NABCEP PVIP Adirondack Battery & Solar, LLC (315) 212-2114 > On Nov 7, 2025, at 2:09 PM, Maverick Brown via RE-wrenches > <[email protected]> wrote: > > What a Shoot Show. I am not sure why they are editing live code… > > I have a few of my OpticsRE customers showing this. I think the pattern that > I see is those customers that had some particular Battery Type assignment > prior to live code edit went to blank. > > Setting: click the little gear icon (upper right of Optics) / System Tools / > Devices / Battery Type. The old choices are missing… If, for some reason > Lithium Ion or Lead-Acid was then chosen or by some other random reason, > Outback added Port 15 to the site, the values are not real. Cluster-Fluke #2 > > If you happen to choose Lead-Acid as Battery Type, it appears as though all > the Charge Controller and Inverter settings get changed to some generic AGM > settings???? How about a random customer who happens to be running Open-Loop > on 15S LiFePO4 batteries??? Are they Forked? > > My patience and trust in Outback is waining. And by association, that will be > assigned to EG4 as well….. Cluster Fluke #3. > > I called one customer that has separate BMS metrology to confirm actual > battery voltages and all is well and the OpticsRE values don’t really align > with real settings. > > Not nice. > > > Maverick Brown > Off-Grid Solar Commander since 2006 > Maverick Solar Enterprises, Inc. > • Solar Commander Remote Power > • SunFlow Systems Cathodic Protection > [email protected] > 512-460-9825 > >> On Nov 7, 2025, at 10:59 AM, Nick Lucchese via RE-wrenches >> <[email protected]> wrote: >> >> Wrenches, >> >> I know some of you don't utilize the FNDC due to it's inability to always >> track accurately and often conflict with battery manufacturer's means of >> reporting SOC. I still find it extremely useful and implement along with >> educating the clients and of course frequent oversight. Oddly though, today >> I have a handful reporting a false 0% SOC. Seems that most are on sites with >> Powerflo batteries however quite a few with Blue Ions as well. Anyone else >> seeing this odd anomaly that just started yesterday? At least 10% of them >> are showing 0%, 1/3 of those are systems that have been offline for a bit as >> well. >> >> Additionally, about a month or two ago a 15th device popped up in the >> advanced menus on the Hub Devices page in Opticsre. It has a ??? in the Type >> field, Battery in the Name field and 123456 for serial number. I'm not >> seeing this 15th device on every site but definitely a reasonable amount of >> them. Some with Hub4's and some with Hub10's. >> >> Everyone else with a fleet of systems in Opticsre seeing these oddities too? >> Late to head to a Midnite job today and doubt Outback's chat would shed >> light on it anyway. Trying to ease my conspiratorial mind that Outback is >> out to get me haha! >> >> Nick >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. 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