Hi Amanda, Very frustrating for sure.
However, my take on Blue Planet charging a fee to provide tech support for you is that it is *much better* than full abandonment, and really much better for your clients. I think getting a highly skilled engineer that knows a product really well is very worth it and I hope it continues. Industry wide, our warranties are precarious and worth very little, so I'd rather talk to someone smart for a fee than full silence. It's not fair but that's what I see. I would recommend being polite and patient, even the poor tech support folks deserve our respect while we are exasperated! Good luck! On Fri, Nov 7, 2025 at 2:21 PM Amanda Potter via RE-wrenches < [email protected]> wrote: > So…… > Not an issue with an Outback, but same deal, as of this past Monday, the > 3rd. > > Off-Grid (long term) customer lost their AGS & Comms between their 12k > Sol-Ark & Blue Planet Energy Blue Ion 2.0. > Gen will start, charges, but will not stop. > > e-Gauge can still see the system, but nothing from the battery since > Monday. > > 5 yr. old system. > Replaced dual Magnum 4448 PAE’s. > Working like clockwork until Monday. > > Sol-Ark Level 2 Tech said, unplug the Comm cable. > Use Voltage for the AGS. > I said, this is unacceptable. > He said, B.P.E. is not an approved battery partner, I said, It was when I > installed it. > > So, now I just finally received a response from Blue Planet Energy & they > want $250.00/ hour to do Tech Support & will not support the 15 Year > Warranty for any unpaid Tech Support Invoices! > (After paying a Fortune for their battery!) > > Who is hacking these systems??? > Sol-Ark? > Outback? > > Who’s next??? > > Sorry, I should’ve started a new thread… > > Amanda Potter > Energy Storage Systems > NABCEP PVIP > Adirondack Battery & Solar, LLC > (315) 212-2114 > > On Nov 7, 2025, at 2:09 PM, Maverick Brown via RE-wrenches < > [email protected]> wrote: > > What a Shoot Show. I am not sure why they are editing live code… > > I have a few of my OpticsRE customers showing this. I think the pattern > that I see is those customers that had some particular Battery Type > assignment prior to live code edit went to blank. > > Setting: click the little gear icon (upper right of Optics) / System Tools > / Devices / Battery Type. The old choices are missing… If, for some reason > Lithium Ion or Lead-Acid was then chosen or by some other random reason, > Outback added Port 15 to the site, the values are not real. Cluster-Fluke #2 > > If you happen to choose Lead-Acid as Battery Type, it appears as though > all the Charge Controller and Inverter settings get changed to some generic > AGM settings???? How about a random customer who happens to be running > Open-Loop on 15S LiFePO4 batteries??? Are they Forked? > > My patience and trust in Outback is waining. And by association, that will > be assigned to EG4 as well….. Cluster Fluke #3. > > I called one customer that has separate BMS metrology to confirm actual > battery voltages and all is well and the OpticsRE values don’t really align > with real settings. > > Not nice. > > > Maverick Brown > Off-Grid Solar Commander since 2006 > *Maverick Solar Enterprises, Inc.* > * • Solar Commander Remote Power* > > * • SunFlow Systems Cathodic Protection *[email protected] > 512-460-9825 > > On Nov 7, 2025, at 10:59 AM, Nick Lucchese via RE-wrenches < > [email protected]> wrote: > > Wrenches, > > I know some of you don't utilize the FNDC due to it's inability to always > track accurately and often conflict with battery manufacturer's means of > reporting SOC. I still find it extremely useful and implement along with > educating the clients and of course frequent oversight. Oddly though, today > I have a handful reporting a false 0% SOC. Seems that most are on sites > with Powerflo batteries however quite a few with Blue Ions as well. Anyone > else seeing this odd anomaly that just started yesterday? At least 10% of > them are showing 0%, 1/3 of those are systems that have been offline for a > bit as well. > > Additionally, about a month or two ago a 15th device popped up in the > advanced menus on the Hub Devices page in Opticsre. It has a ??? in the > Type field, Battery in the Name field and 123456 for serial number. I'm not > seeing this 15th device on every site but definitely a reasonable amount of > them. Some with Hub4's and some with Hub10's. > > Everyone else with a fleet of systems in Opticsre seeing these oddities > too? Late to head to a Midnite job today and doubt Outback's chat would > shed light on it anyway. Trying to ease my conspiratorial mind that Outback > is out to get me haha! > > Nick > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. 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