On Mon, 4 Sep 2000, lee johnson wrote:
> Ken Fisier wrote:
>
> > I got a Yamaha CD burner and now regret that I did. There was a problem
> > with it, so I called Yamaha tech support. First, they don't have a
> > toll-free number for tech support, so I had to pay for the long distance
> > call. Secondly, I found that, although I bought a new CD burner, and
> > although it was bad out of the box (I'd received the CD burner less than
> > 30 days before), they would replace my CD burner, not with another *new*
> > CD burner, but with a *refurbished* one.
> >
>
> thats totally unacceptable.........i would scream on that one and i usually get my
> way when i do....LOL
>
> no seriously.........thats just NOT sound business............i'd never do that to
> a customer.....sounds like yamaha is slipping.......very odd
>
> if they wont help i would try the store you bought from hopefully a big
> chain......tell them what yamaha said......likely theywill at least let you
> exchange for something else........so far i've been very happy with my ricoh
> MP7060A........it works great in linux etc.
>
> lee
>
The store was <http://www.direct411.com>. I did talk to them and they
said I should get my exchange through Yamaha, that "it would be quicker."
In addition, they said they would simply hand off my Yamaha CDRW to Yamaha
and give back to me whatever Yamaha gave to them. So if Yamaha gave me a
refurbished item to replace my broken new one, that's what direct411.com
would send back to me. (And this was after I spent well over a thousand
dollars at direct411.com!)
Needless to say, I'm not doing business with direct411.com anymore either.
(Pity for them. I'm looking at buying another system or two in the near
future.)
Hope the rest of you have better luck.
kf
_______________________________________________
Redhat-list mailing list
[EMAIL PROTECTED]
https://listman.redhat.com/mailman/listinfo/redhat-list
