On Tue, Dec 18, 2001 at 01:06:32PM -0500, rpjday wrote:
> while it may drive red hat nuts to get support calls from
> consumers who got their red hat elsewhere, i think they just have
> to suck it up and put up with it. ... that's just a nuisance red
> hat is going to have to accept.
I said it before, and say it again: They shouldn't consider it a
nuisance. They should turn it into a profit center. Don't shoo the
caller away; offer them a support license for some sensible price,
and then provide decent support.
Cheers,
--
Dave Ihnat
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