On Thu, 17 Oct 2002, Tom Wilson wrote:
> On Thursday 10 October 2002 06:50 am, Julian Morcinek's voice rose
> above the ones in my head and declared:
> > Hi All,
> >
> > Within the last six weeks, I bought and installed Redhat 7.3. Lo and
> > behold, Redhat have released a major version change to 8.0.
> >
> > 1. They never told me at the time.
> > 2. They haven't offered me a FREE upgrade path
> > 3. This isn't standard or good business practice.
> >
> > If they don't offer me the free upgrade, I want my money back.
> >
> > Am I being unreasonable?
>
> In short, yes.
Or maybe no. Did Julian actually ask Red Hat about this? IIRC, some
older releases did have a six-week-ish free upgrade window. It's pretty
common practice in the software industry. And while it is true that you
can always grab the ISOs and do it yourself, it is also true that the
boxed set adds value (docs and service, at least) and that Julian is not
getting the benefit of at least some of that added value if he doesn't get
to use his purchased version for some reasonable amount of time.
--
Matthew Saltzman
Clemson University Math Sciences
[EMAIL PROTECTED]
http://www.math.clemson.edu/~mjs
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