Just curious how long ago you purchased you RC-210? This will give me and idea of how long after I purched my controller all these issues I had with this controller got rectifyed. I not only had hardware issues but had many software problems form a/d inputs not working correctly to the hf remote base function that wouldn't even run my IC-706 as advertised! This is just the tip of the iceburg of problems I had. I sertainly got used as a guinney pig for this product. I 'm glad you are happy with your purchase. I guess I would not be so upset if Ken would have refunded my money as I had requested in a letter I wrote to him. I guess not everthing and everybody is perfect in the world but I still don't liked getting burnned by a nother Ham! Good Luck!
Eric (N7JYS) --- "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > In defense of the RC-210 controller and ARCOM. We > have 2 of these > controllers, one of which we built, the other we > purchased preassembled. > We did have a few technical construction issues on > the one we built, all of > which were solved in a very quick manner by Ken > either over the phone or > via email (solder tech I am not). When we received > the preassembled > controller, the power connector was missing, which > Ken sent out > immediately. I am in purchasing of a fairly good > size company and know > that even with the best of QC departments, sometimes > a small component can > get overlooked. Ken was right on top of the problem > and sent a remedy > right away. The value of this controller, coupled > with the personal > service of the designer, has lead to the purchase of > another controller by > a fellow repeater owner for use on his new UHF > machine in our area. > > IMHO, Ken and ARCOM have done what could be > reasonable expected, and more, > for not only Eric, but others who have purchased the > RC-210. No flames, > just stating facts as we look at them. > > Dennis W4TCL and Sonny WD4LPG > > Original Message: > ----------------- > From: Ken Arck [EMAIL PROTECTED] > Date: Wed, 07 Apr 2004 08:02:51 -0700 > To: Repeater-Builder@yahoogroups.com > Subject: Re: [Repeater-Builder] Repeater Controllers > RC-210 > > > At 02:05 PM 4/7/2004 -0000, you wrote: > > >Just a heads up! I bought an RC-210 Controller form > Ken Arc with Arcom > >Communications and han nothing but problems with > it. > > <---Now Eric. If you're going to air dirty laundry > in public, it seems only > fair that ALL the facts be presented, don't you > think? > > 1) You returned your kit-built controller > immediately after building it > because it didn't speak. The problem we discovered > was that several > critical connections were never soldered. Even > though it was obviously not > a manufacturing defect and subsequently not a > warranty issue, it was > "repaired" free of charge regardless and returned to > you within 24 hours of > receiving it. > > 2) A week later, you returned it again. This time, > you admitted to > "shorting 12 volts across something" which burned > several traces on the > board and took out several IC's. You were charged a > very reasonable fee of > $50 for the repair and it was returned to you within > 48 hours. > > 3) You returned it 3 more times, each time stating > you were "having trouble > with it". We never found any problems but gave it a > thorough checkout > nevertheless and returned it free of charge, each > time, to you. > > 4) You then returned it yet again a few days before > Christmas, claiming you > were still having problems with it. We still found > nothing wrong with it > but issued you a refund via Paypal (the method you > used to pay for it in > the first place). This was back on January 2nd. We > have heard absolutely > nothing from you since. Why you decided to bring > this up months later on a > public list is discouraging. > > I am sorry you experienced problems with our > product. We pride ourselves on > providing top notch support of our products and I > believe we bent over > backwards in order to resolve your issues. I > apologize that in your case, > we were unable to do so to your satisfaction. I also > have to add that I > believe most of our customers would disagree with > your characterizations > about our product, myself and my company. > > My apologies to the group for being forced to use > the bandwidth in order to > address this issue here. > > Ken > ---------------------------------------------------------------------------- > -- > President and CTO - Arcom Communications > Makers of state-of-the-art repeater controllers and > accessories. > http://www.ah6le.net/arcom/index.html > AH6LE/R - IRLP Node 3000 > http://www.irlp.net > > > > > > Yahoo! Groups Links > > > > > > > > > -------------------------------------------------------------------- > mail2web - Check your email from the web at > http://mail2web.com/ . > > > > > > > > Yahoo! Groups Links > > > [EMAIL PROTECTED] > > > __________________________________ Do you Yahoo!? Yahoo! Small Business $15K Web Design Giveaway http://promotions.yahoo.com/design_giveaway/ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Repeater-Builder/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
