Ken For your information I payed for this controller with a cashier check for $250 Which I still have a receit of! I did not use Paypal and you made no atempted to give me a refund otherwise this would never have been brought up on this site! I'm am only trying to help other Ham's from getting ripped off form people like you! Know I suggest if you want to make things right with me send me a check for the amount I payed for you controller as you have my address and I will let bygons be bygons. Otherwise I will continue my cruisade to warn other Ham's about you product. The ball is in your court!
Eric (N7JYS) --- Ken Arck <[EMAIL PROTECTED]> wrote: > At 02:05 PM 4/7/2004 -0000, you wrote: > > >Just a heads up! I bought an RC-210 Controller form > Ken Arc with Arcom > >Communications and han nothing but problems with > it. > > <---Now Eric. If you're going to air dirty laundry > in public, it seems only > fair that ALL the facts be presented, don't you > think? > > 1) You returned your kit-built controller > immediately after building it > because it didn't speak. The problem we discovered > was that several > critical connections were never soldered. Even > though it was obviously not > a manufacturing defect and subsequently not a > warranty issue, it was > "repaired" free of charge regardless and returned to > you within 24 hours of > receiving it. > > 2) A week later, you returned it again. This time, > you admitted to > "shorting 12 volts across something" which burned > several traces on the > board and took out several IC's. You were charged a > very reasonable fee of > $50 for the repair and it was returned to you within > 48 hours. > > 3) You returned it 3 more times, each time stating > you were "having trouble > with it". We never found any problems but gave it a > thorough checkout > nevertheless and returned it free of charge, each > time, to you. > > 4) You then returned it yet again a few days before > Christmas, claiming you > were still having problems with it. We still found > nothing wrong with it > but issued you a refund via Paypal (the method you > used to pay for it in > the first place). This was back on January 2nd. We > have heard absolutely > nothing from you since. Why you decided to bring > this up months later on a > public list is discouraging. > > I am sorry you experienced problems with our > product. We pride ourselves on > providing top notch support of our products and I > believe we bent over > backwards in order to resolve your issues. I > apologize that in your case, > we were unable to do so to your satisfaction. I also > have to add that I > believe most of our customers would disagree with > your characterizations > about our product, myself and my company. > > My apologies to the group for being forced to use > the bandwidth in order to > address this issue here. > > Ken > ------------------------------------------------------------------------------ > President and CTO - Arcom Communications > Makers of state-of-the-art repeater controllers and > accessories. > http://www.ah6le.net/arcom/index.html > AH6LE/R - IRLP Node 3000 > http://www.irlp.net > > > > > > Yahoo! Groups Links > > > [EMAIL PROTECTED] > > > __________________________________ Do you Yahoo!? Yahoo! Small Business $15K Web Design Giveaway http://promotions.yahoo.com/design_giveaway/ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Repeater-Builder/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
