To the group as a whole.... I kind of had a feeling that there was more to the equation than met the eye at first blush!! I have never found Ken to be non-responsive to a customer request. He has always been "Johnny on the spot" in our dealings. Ken and I worked through a few documentation issues with the RC-110, as I purchased one of the first "kits" available. When I destroyed the ICR the first time around, Ken mailed another one free of charge, with apologies for the documentation mix-up.
In my opinion, Ken runs a first class shop. I only wish other vendors were as attentive to the customer as I have found Ken to be. Mike -----Original Message----- From: Ken Arck [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 07, 2004 11:03 AM To: Repeater-Builder@yahoogroups.com Subject: Re: [Repeater-Builder] Repeater Controllers RC-210 At 02:05 PM 4/7/2004 -0000, you wrote: >Just a heads up! I bought an RC-210 Controller form Ken Arc with Arcom >Communications and han nothing but problems with it. <---Now Eric. If you're going to air dirty laundry in public, it seems only fair that ALL the facts be presented, don't you think? 1) You returned your kit-built controller immediately after building it because it didn't speak. The problem we discovered was that several critical connections were never soldered. Even though it was obviously not a manufacturing defect and subsequently not a warranty issue, it was "repaired" free of charge regardless and returned to you within 24 hours of receiving it. 2) A week later, you returned it again. This time, you admitted to "shorting 12 volts across something" which burned several traces on the board and took out several IC's. You were charged a very reasonable fee of $50 for the repair and it was returned to you within 48 hours. 3) You returned it 3 more times, each time stating you were "having trouble with it". We never found any problems but gave it a thorough checkout nevertheless and returned it free of charge, each time, to you. 4) You then returned it yet again a few days before Christmas, claiming you were still having problems with it. We still found nothing wrong with it but issued you a refund via Paypal (the method you used to pay for it in the first place). This was back on January 2nd. We have heard absolutely nothing from you since. Why you decided to bring this up months later on a public list is discouraging. I am sorry you experienced problems with our product. We pride ourselves on providing top notch support of our products and I believe we bent over backwards in order to resolve your issues. I apologize that in your case, we were unable to do so to your satisfaction. I also have to add that I believe most of our customers would disagree with your characterizations about our product, myself and my company. My apologies to the group for being forced to use the bandwidth in order to address this issue here. Ken ---------------------------------------------------------------------------- -- President and CTO - Arcom Communications Makers of state-of-the-art repeater controllers and accessories. http://www.ah6le.net/arcom/index.html AH6LE/R - IRLP Node 3000 http://www.irlp.net Yahoo! Groups Links Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/Repeater-Builder/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
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