2009/5/20 Susan Baur <[email protected]>: > On May 20, 2009, at 2:23 PM, Chris Adams wrote: > >>>> Since these bugs are all filed against Fedora, I'd say never. Have you >>>> opened support cases against RHEL? >>> >>> Not sure how I would be expected to know that... the URL gives no >>> indication, the issues are equally applicalble to RHEL as well as >>> Fedora, and the only place the word "[Ff]edora" appears is in comments. >> >> That's because you jumped into the middle of a site. The front page of >> bugzilla.redhat.com tells you (I don't expect them to burden every page >> with a disclaimer). > > First two sentences of said front page: > >> Thank you for visiting Red Hat Bugzilla. Red Hat Bugzilla is the Red Hat >> bug-tracking system and is used to submit and review defects that have been >> found in Red Hat distributions. > > I don't really see anything on the front page to say this is not the place > for rhel bugs. It does say if you have support (which I don't) that you > might get assistance if you log into Red Hat Support.
There is no *might* about it. What it says is: "If you are a Red Hat Enterprise Linux customer and have an active support entitlement, please log in to Red Hat Support for assistance with your issue." It helps to quote the whole thing too - reproduced here for those who don't click on links: ================= Thank you for visiting Red Hat Bugzilla. Red Hat Bugzilla is the Red Hat bug-tracking system and is used to submit and review defects that have been found in Red Hat distributions. Red Hat Bugzilla is not an avenue for technical assistance or support, but simply a bug tracking system. If you submit a defect, please provide detailed information in your submission after you have queried Red Hat Bugzilla to ensure the defect has not been reported yet. Defects will go directly to the engineer responsible for the component you filed the defect against. Engineers have many responsibilities and will get to your defect in due time. If you are a Red Hat Enterprise Linux customer and have an active support entitlement, please log in to Red Hat Support for assistance with your issue. If you are a Fedora Project user and require assistance, please consider using one of the mailing lists we host for the Fedora Project. You may also find answers to many issues in the Red Hat Knowledgebase or you may also connect with the Red Hat community to find technical answers through Red Hat Technical Mailing Lists. Please use the correct channels for support so that your issue can be resolved in a prompt and timely manner. Thank you for choosing Red Hat. ================= The correct channel for RHEL support is www.redhat.com/support - I appreciate that English is my first language, but I think that is totally clear... -- Sam _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
