Chris Adams wrote:
Once upon a time, Susan Baur <[email protected]> said:
First two sentences of said front page:
Fine, if you want to not read the whole page, which includes:
Red Hat Bugzilla is not an avenue for technical assistance or
support, but simply a bug tracking system.
Not relevant to the question at hand.
...
If you are a Red Hat Enterprise Linux customer and have an active
support entitlement, please log in to Red Hat Support for assistance
with your issue.
Ditto. John was doing his own research, not asking for technical support.
...
You may also find answers to many issues in the Red Hat Knowledgebase
...
Please use the correct channels for support so that your issue can be
resolved in a prompt and timely manner.
If you don't have a support entitlement but are running RHEL anyway, BZ
still probably isn't the place for you, since RH is largely only going
to listen to paying customers for RHEL issues. It isn't that they don't
value other input, but they just don't have the staff to deal with
issues from non-customers.
In any case, if you have questions about RHEL, you should start with
www.redhat.com, not Google, BZ, etc.
I disagree with that. Whenever I have a software problem, I start with
google, whether the software is any of the several Linux distros I care
or, or my other concerns, OS X and Windows. Often, but not always,
Google points me to microsoft.com for Windows problems, and apple.com
for OS X. There are many excellent sites for Debian other than
Debian.org, for RHEL than RH, for OS X than Apple and postfix than
postfix.org.
Sometimes, particularly when researching an error message, there might
only be one or two hits on the entire Internet.
It just happens I have an excellent example o such a search right here:
http://www.google.com/search?q=%22FAT%3A+Directory+bread%28block+33%29+failed%22&start=0&start=0&ie=utf-8&oe=utf-8&client=mozilla&rls=org.mozilla:en-US:unofficial
I'm running an RHEL5 clone on the relevant box.
--
Cheers
John
-- spambait
[email protected] [email protected]
-- Advice
http://webfoot.com/advice/email.top.php
http://www.catb.org/~esr/faqs/smart-questions.html
http://support.microsoft.com/kb/555375
You cannot reply off-list:-)
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