On Tue, 2012-05-08 at 10:38 -0500, [email protected] wrote: > There is a very important distinction between opening a support ticket > and opening a bugzilla ticket. With support, there is an SLA. With > support, our engineers will often open a bugzilla. But there is no SLA > for BZ.
Hm, looks like I need to find a way to generate a support ticket. > Can you point me to an example of a bug that got closed as you describe? Looking again it seems the state of the bug was not changed. It's just the comment that's added (plus the fact that nothing else seems to happen with the bug after that comment) that leads one to believe it's closed. Maybe it's just the wording of this automated comment that needs to be adjusted. Here is a bug I filed a week ago that was just "rejected": https://bugzilla.redhat.com/show_bug.cgi?id=817556 And another filed by Bill Nottingham the same day: https://bugzilla.redhat.com/show_bug.cgi?id=817660 And here's a bug for basically the same issue, filed two years ago: https://bugzilla.redhat.com/show_bug.cgi?id=607921 Cheers! _______________________________________________ rhelv6-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv6-list
