I also got confused. With a support there is a SLA and engineer would often open a bugzilla with no SLA. Logically then SLA is negated. Am I missing something? Basically that also gives an impression that as long as there is no case open by supported customer RH does not really bother if there is a problem reported by community. Maybe it should be reported back to Fedora to get it fixed there first and then maybe it'll make through to RHEL? On May 8, 2012 4:41 p.m., "[email protected]" <[email protected]> wrote:
> On 05/07/2012 12:50 PM, Paul Smith wrote: > >> I think I'm misunderstanding something about Red Hat support and >> Bugzilla. How does one actually get bugs fixed? It seems like they are >> ignored until the next beta is started, then you get a message for each >> one saying "sorry, this bug is still unresolved so it has been >> rejected". Is this some new variant of Agile I'm not familiar with? I >> never heard of a development process where you just reject all the open >> bugs you didn't have time to fix when you started beta... what a >> concept! I think we should start doing that at my company too. It >> would really improve our QA metrics, that's for sure. >> >> Am I just supposed to keep filing the bug again for each new release? >> This seems somewhat Sisyphean, even for open source. >> > > There is a very important distinction between opening a support ticket and > opening a bugzilla ticket. > > With support, there is an SLA. With support, our engineers will often open > a bugzilla. But there is no SLA for BZ. > > Can you point me to an example of a bug that got closed as you describe? > > > -- > Thomas Cameron, RHCA, RHCSS, RHCDS, RHCVA, RHCX > Chief Architect, Canada and Central US > 512-241-0774 office / 512-585-5631 cell > http://people.redhat.com/**tcameron/ <http://people.redhat.com/tcameron/> > IRC: choirboy / AIM: rhelguy / Yahoo: rhce_guy /Google+ > http://ongpl.us/tdc > > ______________________________**_________________ > rhelv6-list mailing list > [email protected] > https://www.redhat.com/**mailman/listinfo/rhelv6-list<https://www.redhat.com/mailman/listinfo/rhelv6-list> >
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