Hi Mathew,
If you have that code in the Cleanup area, make sure you have a "return 1;"
in the Prep area (otherwise the Cleanup code doesn't execute).
I'm not sure that you can pass "Nobody" to the SetOwner method; I think it
wants an Id rather than a name. Use $RT::Nobody->Id to get the Id for
"Nobody":
$self->TicketObj->SetOwner($RT::Nobody->Id);
Regarding which template, it doesn't matter because User Defined actions
can't access templates. I always set it to Global:Blank so I don't think
that it's actually doing anything.
Regards,
Gene
At 08:23 AM 8/14/2007, Mathew Snyder wrote:
RT 3.6.1
Condition: On Queue Change
Action: User Defined
Template: Not sure which one I should be using
I figure that that the Custom action cleanup code should be
$self->TicketObj->SetStatus("new"); and $self->TicketObj->SetOwner("Nobody");
but nothing happens.
This is my first attempt at a custom scrip so I don't know what needs to be
done/in place for it to work. My Custom Condition is blank, my Custom action
preparation code is blank.
Any thoughts?
Mathew
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Gene LeDuc, GSEC
Security Analyst
San Diego State University
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