Stephen Turner wrote: > > At Tuesday 8/14/2007 02:14 PM, Mathew Snyder wrote: >> I've tried: >> >> $self->TicketObj->SetOwner("Nobody"); >> $self->TicketObj->SetOwner(Nobody); >> $self->TicketObj->SetOwner("10"); >> $self->TicketObj->SetOwner(10); >> $self->TicketObj->SetOwner(Name => "Nobody"); >> $self->TicketObj->SetOwner(Name => Nobody); >> $self->TicketObj->SetOwner(Id => "10"); >> $self->TicketObj->SetOwner(Id => 10); >> >> None of these has worked and nothing in rt.log indicates any >> problems. I have >> it set up with debug so I know I'm getting as much info as I can. > > Mathew, > > You may be running into something that's bitten us before - let's say > the ticket is currently owned by "theillien" and you change the queue. > The scrip will change the owner to Nobody, then the form input is > processed. RT sees that the owner is Nobody and that the owner field on > the form is "theillien", so it interprets this as a change from Nobody > to theillien and you end up where you started. Do you have any entries > in the ticket history showing any ownership changes? > > Steve >
Steve, No, I'm not seeing that. Only two actions are being displayed when I move the ticket: msnyder - Queue changed from CustomerCare to CCEng RT_System - Status changed from 'open' to 'new' Nothing saying "Given to ..." Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com