Hello, I want to assign permissions for a group to be able to manage tickets in a queue and comment on them but not reply. I've assigned the group the following rights on the queue:
CommentOnTicket CreateTicket DeleteTicket OwnTicket SeeQueue ShowOutgoingEmail ShowTicket ShowTicketComments StealTicket TakeTicket Watch WatchAsAdminCc (Note absense of "ReplyToTicket") However when I login as a user in this group and view a ticket I still see options/links to and the ability to reply. What am I missing here? Thanks, Max (I'm running version 3.6.5) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
