> Why would it be considered a bug? Wouldn't the person making changes be > a person of interest? Wouldn't any person of interest want to know what > is going on about a ticket?
What has that have to do with the rights to ReplyToTicket? I am not talking about Watcher, AdminCC, or CC privileges here. I am talking about the right for a user to reply to a ticket and send correspondence. To me ModifyTicket != ReplyToTicket just like it shouldn't mean CommentOnTicket or DeleteTicket and that's why I perceive this as a bug. My permissions requirements for this Queue are straightforward. I need to assign rights for a group to view, modify (reassign, move, associate, close), and comment on a ticket. This should be accomplished by setting CommentOnTicket, ModifyTicket, OwnTicket, SeeQueue, ShowTicket, ShowTicketComments, StealTicket, TakeTicket, Watch, and WatchAsAdminCc. What was discovered is that ModifyTicket inherits ReplyToTicket rights which should not happen. -Max _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
