Max, I just reviewed the relevant RT code:
sub Correspond { my $self = shift; my %args = ( CcMessageTo => undef, BccMessageTo => undef, MIMEObj => undef, Content => undef, TimeTaken => 0, @_ ); unless ( ( $self->CurrentUserHasRight('ReplyToTicket') ) or ( $self->CurrentUserHasRight('ModifyTicket') ) ) { return ( 0, $self->loc("Permission Denied"), undef ); } As you can see, ModifyTicket is all you need to reply to a ticket. I don't know why that is but you could change the code. On 11/29/07, Max Clark <[EMAIL PROTECTED]> wrote: > Todd, > > Great tool - unfortunately the display show the rights that I expect > to see - no user or group has ReplyToTicket rights on this queue. What > else should I be looking at? > > Thanks, > Max > > On 11/29/07, Todd Chapman <[EMAIL PROTECTED]> wrote: > > The extension RTx::RightsMatrix can help you understand how any > > individual has gained rights in RT. Plus, the author is a really cool > > guy. ;) > > > > http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm > > > > On 11/29/07, Max Clark <[EMAIL PROTECTED]> wrote: > > > Okay - I can live with the links still appearing, but I can reply > > > (correspond) on the ticket even without the ReplyToTicket permission. > > > That is a problem. > > > > > > On Nov 29, 2007 2:48 PM, Todd Chapman <[EMAIL PROTECTED]> wrote: > > > > Permissions are not checked when rendering the links, only when the > > > > action is attempted. > > > > > > > > > > > > On 11/29/07, Max Clark <[EMAIL PROTECTED]> wrote: > > > > > Hello, > > > > > > > > > > I want to assign permissions for a group to be able to manage tickets > > > > > in a queue and comment on them but not reply. I've assigned the group > > > > > the following rights on the queue: > > > > > > > > > > CommentOnTicket > > > > > CreateTicket > > > > > DeleteTicket > > > > > OwnTicket > > > > > SeeQueue > > > > > ShowOutgoingEmail > > > > > ShowTicket > > > > > ShowTicketComments > > > > > StealTicket > > > > > TakeTicket > > > > > Watch > > > > > WatchAsAdminCc > > > > > > > > > > (Note absense of "ReplyToTicket") > > > > > > > > > > However when I login as a user in this group and view a ticket I still > > > > > see options/links to and the ability to reply. What am I missing here? > > > > > > > > > > Thanks, > > > > > Max > > > > > > > > > > (I'm running version 3.6.5) > > > > > _______________________________________________ > > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > > > > > > > If you sign up for a new RT support contract before December 31, > > > > > we'll take > > > > > up to 20 percent off the price. This sale won't last long, so get in > > > > > touch today. > > > > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > > > > > > > > > > > Community help: http://wiki.bestpractical.com > > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com