I doubt your patch would be accepted by Jesse. Chances are this isn't a result of some mistake. I'm willing to be that in his view Comment and Reply both modify the ticket so the ability to do those things is implied by the ModifyTicket right. I would recommend doing an _Local overlay to accomplish what you want.
Come to think of it, when a ticket is replied to there are other fields in the ticket that are updated. Certain timestamp fields and also TimeWorked I think. Those would all fail if you could reply to the ticket but not modify it. -Todd On 11/30/07, Max Clark <[EMAIL PROTECTED]> wrote: > :) Fantastic! So I guess this means that I get to learn alot about the > internals of RT as I prepare a large patch. > > On Nov 30, 2007 11:50 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > > Max, > > > > > > Well, good news for you, ModifyTicket also inherits CommentOnTicket > > and > > I think even DeleteTicket. > > > > > > Kenn > > LBNL > > > > > > On 11/30/2007 11:14 AM, Max Clark wrote: > > >> Why would it be considered a bug? Wouldn't the person making changes be > > >> a person of interest? Wouldn't any person of interest want to know what > > >> is going on about a ticket? > > > > > > What has that have to do with the rights to ReplyToTicket? I am not > > > talking about Watcher, AdminCC, or CC privileges here. I am talking > > > about the right for a user to reply to a ticket and send > > > correspondence. To me ModifyTicket != ReplyToTicket just like it > > > shouldn't mean CommentOnTicket or DeleteTicket and that's why I > > > perceive this as a bug. > > > > > > My permissions requirements for this Queue are straightforward. I need > > > to assign rights for a group to view, modify (reassign, move, > > > associate, close), and comment on a ticket. This should be > > > accomplished by setting CommentOnTicket, ModifyTicket, OwnTicket, > > > SeeQueue, ShowTicket, ShowTicketComments, StealTicket, TakeTicket, > > > Watch, and WatchAsAdminCc. What was discovered is that ModifyTicket > > > inherits ReplyToTicket rights which should not happen. > > > > > > -Max > > > > > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
