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We've just recently upgraded our RT install to version 3.6.5. It
looks like, under the new version, CC users and AdminCC users aren't
receiving email about ticket updates. Requesters *are* getting
email, so I know RT is capable of sending. According to my mail
logs, there isn't even an attempt at sending messages to CC/AdminCC
users.
I've gone through the new RT_Config.pm and don't see any
configuration options that directly relate to this. I'd considered
that the $RedistributeAutoGeneratedMessages setting might affect
this, but the AdminCCs and CCs being added are all manually created
RT users with privileges.
Do we just have the wrong expectation for how RT should be behaving
here?
I've done a bit of googling around for this, but didn't have much
luck. Does this sound familiar to anyone?
My (slightly sanitized) RT_SiteConfig.pm is included below.
My appreciation for any suggestions.
Matt
Set($rtname, 'Foo');
Set($Organization, "Foo");
Set($Timezone, 'America/Toronto');
Set($OWnerEmail, '[EMAIL PROTECTED]');
Set($LogToFile, 'debug');
@LogToSyslogConf = (socket=>'inet');
Set($WebBaseURL, "https://ticket.foo.ca";);
Set($RedistributeAutoGeneratedMessages, 'privileged');
@ActiveStatus = qw( new open patched tested stalled );
Set($WebSessionClass , 'Apache::Session::File');
1;
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