Matt,
Navigate to Congifuration>Global>Scrips and tell me what scrips are
listed. Then, navigate to Congifuration>Queues>(select the queue we are
discussing)>Scrips and tell me what scrips are listed. That will give us
a good start on finding out what is going on.
Kenn
LBNL
On 12/6/2007 10:07 AM, Matt Pounsett wrote:
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On 2007-Dec-06, at 13:00, Kenneth Crocker wrote:
Matt,
Based on your comment about not seeing attempts in the log, it
SOUNDS like there isn't a specific scrip for XX activity for AdminCc
and Cc's, but since I'm sure you checked that, so it may be something
else. I assume these persons were getting email for this activity
before? What type of updates to the ticket are you talking about? When
you upgraded, did you do anything with the tables involving scrips?
Did you create NEW notification scrips or accidentally disable some?
For that particular behaviour, we're just using the default scrips. I
haven't specifically checked that because the database we're using is an
import/upgrade from the old one, and the old (default) scrips should be
there.. and I haven't made any changes to scrips in well over a year.
I hadn't actually considered that they may have stopped working for some
reason, but I can check that (I think). I haven't seen any errors
logged anywhere related to this though, so I'll have to do some reading
to figure out how to even debug that.
Thanks for the idea. I'll check into it.
Matt
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