I think I have a similar issue trying to understand how the CC field works on the Resolve Ticket page.
The Watchers CC and Watchers AdminCC work fine (after changing the default scrip #10). When a ticket is resolved they receive an email. Good. But my users also want to add email addresses 'on the fly' to a ticket resolution. Isn't it what this CC field is about? I am not talking about the Watcher CC. Watching the email server log shows that RT does not send anything to the CC field. (This is on RT 3.6.5 updated from 3.6.4). Thanks, Thierry _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com