Karl,
Now see if the Id number is disabled in the PRINCIPALS Tables. Kenn LBNL On 2/19/2008 12:39 PM, Karl Boyken wrote: > Kenn, is this what you mean? > > mysql> select * from Groups where Description='ACL equiv. for user 12'; > +----+---------+------------------------+----------------+-----------+----------+ > > > | id | Name | Description | Domain | Type | > Instance | > +----+---------+------------------------+----------------+-----------+----------+ > > > | 13 | User 12 | ACL equiv. for user 12 | ACLEquivalence | UserEquiv | > 12 | > +----+---------+------------------------+----------------+-----------+----------+ > > > 1 row in set (0.01 sec) > > Karl > > Kenneth Crocker wrote: >> Karl, >> >> What do you get from the "GROUPS" table? There could be an >> "equivilancy ID" for that userID. >> >> Kenn >> LBNL >> >> On 2/19/2008 11:30 AM, Karl Boyken wrote: >>> One additional bit of info: >>> >>> When I run the Perl code from Wiki that's supposed to restore >>> superuser, I get "Principal 12 not found." root has id 12 in the >>> Users table. Here's the Perl code: >>> >>> /usr/bin/perl -I/opt/rt3/lib -MRT -e'RT::LoadConfig; RT::Init; >>> > my $u=RT::User->new($RT::SystemUser); >>> > $u->Load("root"); >>> > ($val,$msg) = $u->PrincipalObj->GrantRight(Object=> $RT::System, >>> Right => "SuperUser"); >>> > print "$msg\n"' >>> >>> In mysql, a "select * from Principals where id='12';" yields an entry >>> for root: >>> >>> +----+---------------+----------+----------+ >>> | id | PrincipalType | ObjectId | Disabled | >>> +----+---------------+----------+----------+ >>> | 12 | User | 12 | 0 | >>> +----+---------------+----------+----------+ >>> >>> Karl >>> >>> >>> ------------------------------------------------------------------------ >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com