Karl,
Go to the PRINCIPALS table and look up the correct UserID in the and see if it is enabled/disabled. The USers table doesn't have that info. Kenn LBNL On 2/19/2008 11:10 AM, Karl Boyken wrote: > Yes, I've poked around a bit in the database. I haven't seen anything > glaringly wrong yet, but that could be more a statement about my > ignorance of the RT schema than anything else. The 'root' user is in > Users, and it looks like it has all the settings it would have from > creating the initial db. There are two SuperUser rights entries in the > ACL table, one for RT_System and one for root. > > Karl > > Kenneth Crocker wrote: >> Karl, >> >> >> Have you gone into the DataBase with SQL and looked at what is in >> the table records? especially for root? That might help, especially if >> you see something glaringly odd. Then you could find out what you need >> to change and modify that particular record. Normally, I wouldn't >> recommend modifying the RT DataBasee directly, but if you need to >> "fix" something, sometimes that's the only way to do it. I'd look at >> the USERS table to get the ID number and then the PRINCIPALS table and >> asee if the Id is disabled or not. If that doesn't indicate anything, >> then look at the ACL table. There must be something there that would >> give you a clue. Hope this helps. >> >> Kenn >> LBNL > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com