On Tue, Apr 1, 2008 at 3:54 AM, Aaron Sallade <[EMAIL PROTECTED]> wrote: > Just in case these are of interest to anyone else- > [snip]
> Altered Priority and Aging. We modified aging so that it ages towards > Starts instead of Due. We also made it so that priority will increase by > 1 for each day past the start date until it is resolved. Tickets with no > start date age with a priority increase of 1 per day. Several days ago I've update RT::Action::LinearEscalate [1] you should look at it and may be port changes into it and send us patches. This will be part of the RT 3.8.0 [snip] > > -Aaron [1] http://search.cpan.org/~ruz/RT-Action-LinearEscalate-0.06/lib/RT/Action/LinearEscalate.pm -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com