Kenn, I did not enter a userID. I used a valid email address. This email address is picked up by the default scrip#9 but not by the one I added...
I tested with another condition (On Status Change) and again the Notify Other Recipients is not getting the CC email address. Using Notify CCs emails the Watchers CCs. But it is not emailing the email addresses in the CC field of the Resolve ticket form. Thierry _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com