Hi, Thanks Ruslan for your help. It works like a charm!
Thanks Firas Batal -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Tuesday, June 10, 2008 5:36 PM To: Jean-Sebastien Morisset Cc: Firas Batal; RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Spaces not allowed in Custom Fields when generating tickets via e-mail Guys, in lib/RT/Interface/Email/Filter/TakeAction.pm file replace the following line: last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/; with last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/; stop and start server, test, report back. however this change will make ':' character illegal in CF name. On Tue, Jun 10, 2008 at 8:48 PM, Jean-Sebastien Morisset <[EMAIL PROTECTED]> wrote: > On Mon, Jun 09, 2008 at 09:29:19PM -0400, Firas Batal wrote: >> Hi everyone, >> >> I am sending this email hopping that someone has encountered this >> anomaly before. >> >> We have 3.6.3 installed on RHEL4, Apache 2.x, MySQL 5.0.45, Perl 5.10. >> >> I have installed RT::Extension::CommandByMail and the functionality is >> great. But, the mechanism fails when I need to set the values of a >> custom field that has spaces, as shown in below. The custom field >> could be set correctly using web UI, but not through emails! >> >> Status: open >> CustomField.{Request Type}: foo >> >> Have anyone encountered this before? > > I also just found this problem. Has anyone found a solution (aside from > renaming the custom field)? > > Thanks, > js. > -- > Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
