On Wed, Jun 18, 2008 at 02:18:43PM -0700, Kenneth Crocker wrote: > Ruslan, > > > I was following this thread because I was having trouble creating a > ticket via email using the format found in Tools->Offline. It didn't > take any of the data I entered for the Requestor and Owner and a few > other fields. SO I went to the file you wrote here, just to see what I > can see (the bear went over the mountain...) and the TakeAction file is > not in that directory. Would my trouble creating a ticket via email with > the offline format be caused by that file NOT being there? Thanks. > > Kenn > LBNL > > On 6/10/2008 2:35 PM, Ruslan Zakirov wrote: >> Guys, in lib/RT/Interface/Email/Filter/TakeAction.pm file replace the >> following line: >> >> last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/; >> >> with >> >> last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/; >> >> stop and start server, test, report back. however this change will >> make ':' character illegal in CF name.
BTW, this caused a little problem when someone opened a ticket with the contents of a log file, so I tweeked the regex to make it just a _little_ more restrictive: last if $line !~ /^(?:([^:]+):\s+?(.*)\s*?|)$/; Thanks again, BTW. This saved me from renaming all my Custom Fields. :-) js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
