Kevin,
Whenever I do an upgrade, I create a local version of whatever file I want to override as "/..rt version directory../local/..." so that it looks just like "/..rt version directory../share/..." and any directory/file that I have override code for I copy over to "/...rt.../local/..." from "/ ..rt ../share/...". RT automatically goes looking to the "local" directory for overrides before it executes anything from "share". If RT will do that automatically, I save a little time and maintenance trouble by doing it that way. Hope this helps. Kenn LBNL On 6/24/2008 7:56 AM, Kevin Freels wrote: > Okay, I'm all for that, but I do not have a "local" directory in my > install. > > The only places I can locate from the install are: > > /etc/rt3 (site config indo) > /usr/local/etc/rt3 (contains an Authen-ExternalAuth dir with > its own RT_SiteConfig.pm for LDAP auth) > /usr/share/rt3 (where the HTML code resides) > > Is the "local" my /usr/local/etc/rt3 directory? > > I copied over the Create.html to /usr/local/etc/rt3/html/Tickets, mod'd > it, but then got a 404 (since I had to move the original out of the > way). So unless I'm missing something, this didn't work. > > I'm still up for a different way to do this other than mod'ing the .html > code.... > > RT 3.6.5/FC8 > > ....k > -=-=-=- > >> -----Original Message----- >> From: Drew Barnes [mailto:[EMAIL PROTECTED] >> Sent: Tuesday, June 24, 2008 6:04 AM >> To: Kevin Freels >> Cc: Kenneth Crocker; rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] RT Create Ticket display screen >> >> It is best to make modifications in the local tree so that >> upgrades don't overwrite your changes. >> See http://wiki.bestpractical.com/view/CleanlyCustomizeRT > > <...SNIP...> > >> -- >> Drew Barnes >> Applications Analyst >> Network Resources Department >> Raymond Walters College >> University of Cincinnati >> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com