I'd like to offer my customers an option to resolve a ticket themselves, however I don't want them to have the Modify Ticket permission (which I think is the one you need for changing status).
Does anyone know of a way round this? I'm running 3.6.3 Cheers, Justin ------------------------------------------------------ Justin Hayes Support Manager [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com