Hi Justin, sure. Establish a custom field with the right ModifyCustomField for the user. Use the CF to trigger a scrip which sets the ticket to resolved.
Ben Justin Hayes schrieb: > I'd like to offer my customers an option to resolve a ticket > themselves, however I don't want them to have the Modify Ticket > permission (which I think is the one you need for changing status). > > Does anyone know of a way round this? I'm running 3.6.3 > > Cheers, > > Justin > > ------------------------------------------------------ > Justin Hayes > Support Manager > [EMAIL PROTECTED] > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com