Do their usernames have the proper email address? Or do you end up with 2 accounts per person? If the account a user logs in with is not the same as the account created when the email is sent in, then the user won't be able to see the tickets from the other account because you will have essentially two accounts.
Jorge Aldana wrote: > Hello All, > > As users send tickets via e-mail their tickets are Requester set to > [EMAIL PROTECTED] but at login they are username and as username cannot see > their e-mailed tickets within the RT website. Is there a way to set it so > logging in users can see their e-mailed tickets? A scrip or config? I just was > moved to running our RT so I'm still fishing through the config's and setup. > > Thanks, > > Jorge > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
