The fact that you have two accounts is the problem. An account can have a username and an email address so they can log in as 'bob' but have an email address of [EMAIL PROTECTED]
I'm not sure how you'd fix this problem other than consolidating down to one account per person. There isn't a way that I'm aware of to say "these 2 users are really the same person." Jorge Aldana wrote: > Well users login with username and the ticket is sent in via e-mail as > [EMAIL PROTECTED] so yes there's two accounts. > > Does RT allow for users to login via [EMAIL PROTECTED] Or is there a scrip to > alter the tickets to set it to username instead of [EMAIL PROTECTED] as > requester when tickets are created? Or force users to login as > [EMAIL PROTECTED] > > I'm still fishing through the doc's and learning RT so don't quite know where > the tweaking can take place for this. Any guide or pointing to guides if > anyone > can. > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
