Well users login with username and the ticket is sent in via e-mail as [EMAIL PROTECTED] so yes there's two accounts.
Does RT allow for users to login via [EMAIL PROTECTED] Or is there a scrip to alter the tickets to set it to username instead of [EMAIL PROTECTED] as requester when tickets are created? Or force users to login as [EMAIL PROTECTED] I'm still fishing through the doc's and learning RT so don't quite know where the tweaking can take place for this. Any guide or pointing to guides if anyone can. Thanks, Jorge On Mon, 28 Jul 2008, John Arends wrote: > Do their usernames have the proper email address? Or do you end up with > 2 accounts per person? If the account a user logs in with is not the > same as the account created when the email is sent in, then the user > won't be able to see the tickets from the other account because you will > have essentially two accounts. > > > Jorge Aldana wrote: >> Hello All, >> >> As users send tickets via e-mail their tickets are Requester set to >> [EMAIL PROTECTED] but at login they are username and as username cannot see >> their e-mailed tickets within the RT website. Is there a way to set it so >> logging in users can see their e-mailed tickets? A scrip or config? I just >> was >> moved to running our RT so I'm still fishing through the config's and setup. >> >> Thanks, >> >> Jorge >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
