In RT 3.6.0 it doesn't seem to create 2 accounts for this. Thank you, Micah Gersten onShore Networks Internal Developer http://www.onshore.com
Jorge Aldana wrote: > Well users login with username and the ticket is sent in via e-mail as > [EMAIL PROTECTED] so yes there's two accounts. > > Does RT allow for users to login via [EMAIL PROTECTED] Or is there a scrip to > alter the tickets to set it to username instead of [EMAIL PROTECTED] as > requester when tickets are created? Or force users to login as > [EMAIL PROTECTED] > > I'm still fishing through the doc's and learning RT so don't quite know where > the tweaking can take place for this. Any guide or pointing to guides if > anyone > can. > > Thanks, > > Jorge > > On Mon, 28 Jul 2008, John Arends wrote: > > >> Do their usernames have the proper email address? Or do you end up with >> 2 accounts per person? If the account a user logs in with is not the >> same as the account created when the email is sent in, then the user >> won't be able to see the tickets from the other account because you will >> have essentially two accounts. >> >> >> Jorge Aldana wrote: >> >>> Hello All, >>> >>> As users send tickets via e-mail their tickets are Requester set to >>> [EMAIL PROTECTED] but at login they are username and as username cannot see >>> their e-mailed tickets within the RT website. Is there a way to set it so >>> logging in users can see their e-mailed tickets? A scrip or config? I just >>> was >>> moved to running our RT so I'm still fishing through the config's and setup. >>> >>> Thanks, >>> >>> Jorge >>> >>> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
