Hi Kenn
Thanks for your valuable support
i will dig into it and let you know the situation.
--
---------------------------------------------
Rana Tanveer
+923224194457
http://www.sysadminsline.com
---------------------------------------------
On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> Rana,
>
>
> If you know SQL and have either SQL Plus or SQL Navigator (or some
> other tool), you might want to take a look at the "TICKETS" table. This
> table will show you any links, tickets it merged from, etc. That might tell
> you something. Have you run a query to see what queues there are/were in? If
> a ticket from another Queue was merged into a ticket in a different Queue
> AND if that is the cause, you might be able to correct the problem by
> unmerging the ticket, moving it to the correct queue and THEN merging it.
> To stop the problem, you could write a scrip that evaluates the
> "FROM" queue on a merge and if no the same as the "TO" queue, do not
> complete the transaction, or if that's not possible, UNDO the transaction.
> Just a thought.
>
> Kenn
> LBNL
>
> On 10/21/2008 5:35 AM, Rana Tanveer wrote:
>
>> Thanks Kenneth Crocker for you quick response
>>
>> might be but some other fellow did this merge.
>>
>> i actually want to know what should i do to avoid this situation. what to
>> check and where to check. situation is annoyed getting too much bounces like
>> that.
>> thanks for response
>>
>> regards,
>>
>> Rana Tanveer
>>
>>
>>
>>
>>
>> On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <[EMAIL PROTECTED]<mailto:
>> [EMAIL PROTECTED]>> wrote:
>>
>> Rana,
>>
>>
>> When you merged the initial ticket, did you merge it into a
>> ticket in the same queue?
>>
>>
>> Kenn
>> LBNL
>>
>>
>> On 10/20/2008 8:11 AM, Rana Tanveer wrote:
>>
>> Hi RT Experts
>>
>> I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora
>> 9 Machine, everything is fine
>>
>>
>> but on my few merged ticket i get the following error mail
>> generated and sent to root user. on every reply this error mail
>> generated.
>>
>> "RT thinks this message may be a bounce"
>>
>> could someone guide me where should i look for this error? and
>> how to overcome this?
>>
>> This problem is only with merged tickets only
>>
>>
>> -- ---------------------------------------------
>> Rana Tanveer
>> +923224194457
>> http://www.sysadminsline.com
>> ---------------------------------------------
>>
>>
>>
>> ------------------------------------------------------------------------
>>
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>>
>>
>>
>> --
>> ---------------------------------------------
>> Rana Tanveer
>> +923224194457
>> http://www.sysadminsline.com
>> ---------------------------------------------
>>
>
>
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