Well, I can't tell you if there are many pros to my model other than it allows for tier 1 support to look into issues rather than having to dig within Exchange. Obviously, that is a matter of personal taste/org structure. In my model, tickets flow like this:
Sender -> Exchange -> RT RT - > Exchange -> Recipient On a related note, have you tested sending an e-mail directly to your rt server addr...@rtserver.domain.com? Is it accepting and creating tickets via mail? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Blake Turner Sent: Wednesday, January 07, 2009 2:23 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Exchange 2007 setup with RT3 Helmuth, I think my issue is that my initial intent was to have my exchange server do EVERYTHING by itself unless mail was being sent to an RT handled address. So my mail flow would be as such: Internet à my Exchange Server à RT server. Where it seems as though your plan is: Internet à RT Server à Exchange. Is there some advantage to doing it this way. I am just way more comfortable administering Exchange, than I would ever be trying to work with Sendmail or Postfix. Blake Turner IT Director EOS-3, LLC P: 888.EOS3.001 (367.3001) F: 888.EOS3.303 (367.3303) From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com] Sent: Wednesday, January 07, 2009 11:09 AM To: Blake Turner; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Exchange 2007 setup with RT3 Yes, you are on the right track J So based on my example, you'll need a mail server for RT. I happen to use Postfix, but its whatever you feel comfortable with (like if you've used Sendmail). Helmuth From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Blake Turner Sent: Wednesday, January 07, 2009 12:50 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Exchange 2007 setup with RT3 Helmuth, Is there any documentation with step-by-step instructions? I have never worked with RT before, and never even looked at Postfix either. It seems like a lot to take on, but I am willing to try it to get RT working properly. I have the contacts and mailboxes setup as you had shown in your example, but my setup is a bit more confusing right now. I have a test domain (that will soon be me actual domain, once I get everything fine-tuned) but the mail for this domain is setup for a different domain, again for testing. So I have supp...@domain2.com setup as a mailbox in Exchange. It is set to forward mail to my mail contact named RTSupport with the address of rtsupp...@rt3.domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my support queue in RT to supp...@domain2.com so now I just need to figure out exactly how to setup an email address on the RT server for rtsupp...@rt3.domain1.com and then how to send the mail back to Exchange from the RT server ? is that right ? lol From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com] Sent: Wednesday, January 07, 2009 10:23 AM To: Blake Turner; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Exchange 2007 setup with RT3 Hi Blake, I have a mail server installed on my RT box (Postfix). Postfix is configured to use my Exchange server as its smarthost. I do this so my RT server doesn't need to talk to the internet to send e-mails, my Exchange box does that work. With the example below using the AD accounts pointing to Contacts, you don't have to do anything special on the Exchange side. Let me know if there's something else you need cleared up! Helmuth From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Blake Turner Sent: Wednesday, January 07, 2009 11:56 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Exchange 2007 setup with RT3 Thank you for the replies, Helmuth - I was going through your instructions and it seems pretty simple to setup. The only thing I don't understand is "Mail server for RT uses Exchange as smarthost to relay all traffic." Are you saying that you had to setup RT to use Exchange as a Smarthost, and not the other way around. This "smarthost" part of the process is what is the most confusing. Thanks again ! From: Helmuth Ramirez [mailto:helmuthrami...@compupay.com] Sent: Wednesday, January 07, 2009 7:30 AM To: Blake Turner; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Exchange 2007 setup with RT3 I'm not sure what your requirements are, but here is what we did. I tried to keep it as simple and as "if I get hit by a milk truck tomorrow someone will need to work on this" troubleshooting friendly as possible :) We have AD accounts created with the e-mail addresses we give to our users, supportem...@ourdomain.com, we then have a corresponding Contact object which is the RT server e-mail address so rtsupportem...@rtserver.ourdomain.com. The AD account supportem...@ourdomain.com is configured to forward all messages to its respective Contact object. The Reply address within RT is configured as the AD account e-mail address so all communications go through the AD account. Mail server for RT uses Exchange as smarthost to relay all traffic. We're running 2003, but the same should work for all flavors of Exchange. Helmuth From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Blake Turner Sent: Tuesday, January 06, 2009 7:10 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Exchange 2007 setup with RT3 Hello All, I have seen a lot of detailed posts in regards to setup with Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT setup with my aliases and queues, and now its time to get the Exchange setup working properly. I have created a new send connector that uses a "smart host" setup with the ip address of my RT machine, but I don't really know how to make exchange only use that connector when mail is coming from or going to clientsupp...@domain.com. As I have it setup now with 2 different connectors, much of my usual mail is being bounced back, since its being sent to the RT machine and it is only setup with the clientsupport email address. I was hoping that someone had some EX07 experience and could help me along my path ! Thanks in advance for any help/tips/advice I can get !!
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