Sorry :) you've already analyzed this with Emmanuel. On Mon, Feb 2, 2009 at 6:42 PM, Ruslan Zakirov <ruslan.zaki...@gmail.com> wrote: > SELECT * FROM ACL WHERE RightName = 'OwnTicket'; > > paste here > > It can be a role on a queue. > > On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH) > <ch...@de-punkt.de> wrote: >> Emmanuel Lacour schrieb: >>> you seems to gave OwnTicket right to everyone or unprivileged users, >>> check your permissions. >> >> Currently, global Group Rights are as follows: >> >> Everyone: CreateTicket >> Privileged: ShowOutgoingEmail >> Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch >> Requestor: CreateTicket, ModifyTicket, ReplyToTicket >> All other relevant groups: No rights granted. >> >> For testing, I have now removed ShowOutgoingEmail and Watch from the >> Unprivileged group and the behavior does not seem to have changed. >> >> I have checked queue-specific groups and there are no additional default >> privileges. >> >> Any other ideas? >> >> Regards, >> >> --ck >> >> -- >> Christopher Kunz | Geschäftsführung | ch...@filoo.de >> Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh >> Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz >> Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com