Emmanuel Lacour schrieb: > On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is > usually the "Unprivileged" group!
I removed that privilege from the respective queue (it is a test queue that was never actually used), and double-checked all other queues. However, I found a couple other queues in our installation that have Rights like CreateTicket, CommentOnTicket, ReplyTicket, ModifyTicket or others (*not* OwnTicket) set. Is this a problem, too? The issue persists (I have tested it with Elements/SelectOwner). Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com