I just observed something odd. While closing a ticket (but not at any other time I have found) if you change the Owner of the ticket you will see this in the results:
You can only take tickets which are unowned. ...and the owner is not changed. Now this is odd because every Privileged user has both StealTicket and TakeTicket globally. Even funnier, because I can replicate this same behavior as the SuperUser. Methinks something is being checked wrong ;-) Version 2.8.2 -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com