On Mar 4, 2009, at 11:33 AM, Jesse Vincent wrote: > On Wed 4.Mar'09 at 11:29:38 -0800, Jo Rhett wrote: >> Reading the code in Ticket_Overlay around line 2730-2750 it would >> appear that this is deliberate. For someone to reassign a ticket to >> someone else on their reply, they must be the current owner. For me >> to take it back and close it, I need to separately Steal it, then >> Resolve it. >> >> Would you accept a patch that allows implicit Steal like this? >> > Nope. That would entirely defeat ownership-as-locking.
Ownership doesn't lock. Anyone can update any ticket. And more to the point, that's exactly how we want it. Anyone can reply to any ticket, anyone can update any ticket. That's how its working today. We'd actually like to see locking in the "someone is currently responding to this ticket" but I'm going to have to dig into the code and figure out how to make this happen. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
