Reading the code in Ticket_Overlay around line 2730-2750 it would appear that this is deliberate. For someone to reassign a ticket to someone else on their reply, they must be the current owner. For me to take it back and close it, I need to separately Steal it, then Resolve it.
Would you accept a patch that allows implicit Steal like this? On Mar 4, 2009, at 11:21 AM, Jo Rhett wrote: > I just observed something odd. While closing a ticket (but not at any > other time I have found) if you change the Owner of the ticket you > will see this in the results: > > You can only take tickets which are unowned. > > ...and the owner is not changed. Now this is odd because every > Privileged user has both StealTicket and TakeTicket globally. > > Even funnier, because I can replicate this same behavior as the > SuperUser. > > Methinks something is being checked wrong ;-) > > Version 2.8.2 > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com