That's why each queue can have a separate comment address. Have the AdminCCs respond to that address.
On Apr 23, 2009, at 9:38 AM, greg boyington wrote: > I have a single queue in RT for which I would like to have all > correspondence except from requestor and ticket owner to be handled as > comments. The goal is to allow the AdminCCs to discuss the ticket via > email without those emails going to the requestor. > > I can see several ways of doing this, but I'm hoping the list can > provide some suggestions for best practices here -- ideally I'd like > to do this with a scrip on the single queue, rather than modifying > global scrips. > > Thanks! > Greg > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
