In addition if you revoke ReplyToTicket and ModifyTicket from AdminCcs then they wouldn't be able to do that even by mistake.
On Fri, Apr 24, 2009 at 12:33 AM, greg boyington <evilch...@gmail.com> wrote: > Thanks to all for their replies. As noted there are several ways to > accomplish this. Because it is necessary to enforce the > do-not-reply-directly-to-requestors behaviour, I have settled on > overriding the global Transaction template to force a Reply-To header > that points to the comment address. This lets watchers simply hit > reply to transaction emails, and be confident that their emails will > not go to requestors directly. > > Cheers, > Greg > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
