On Thu, Apr 23, 2009 at 13:13, Jo Rhett <jrh...@netconsonance.com> wrote: > That's why each queue can have a separate comment address. Have the > AdminCCs respond to that address. In particular, with the mailgate in 3.8.2 it can be as simple as: queuea...@example.com to correspond, and queueaddr+comm...@example.com to comment.
Then just set the reply-to in your Admin Correspondence template to the comment address; untested but should work, and there are myriad alts. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
