Therefor i suppose u work with unix-like os installed on your web-server. Are you logged in as root (i mean logged in your server)? First of all, don't work as root %)!
Users in RT have such a field - unix name (stored in database as gecos). You are logged in as root and rt user root has unix login set to root - thats why you create tickets as root. Create a new unix login, for example, akrall, go to web interface, set unix login of your account to akrall, then log in as akrall and try to create a ticket from command-line interface. That works with rt-crontool, so, i suppose, will do for your case. Sorry for poor english, hope its understandable :) Anton Krall writes: > Nobody? > > >> From: Anton Krall <[email protected]> >> Date: Mon, 03 Aug 2009 10:02:40 -0500 >> To: "[email protected]" <[email protected]> >> Subject: [rt-users] Rt from command line >> >> Guys.. Im trying to use rt form the command line to create tickets. So far I >> added the rtrc file and I can log into RT without problems... I can run >> commands, everything looks great... But now.. Im trying to run this: >> >> rt create -t ticket set subject='New ticket' priority=9 queue='Soporte >> Tecnico' [email protected] >> >> But the problems is here: the ticket is created but as if user root created >> it, then HE gets the autoreply email and after that, RT says (in the history >> page of the ticket) that root was deleted from the ticket and it was changed >> to requester [email protected] >> >> This is great except for one thing... The autoreply email was sent to user >> root and not [email protected] since he got added AFTER autoreply was sent. >> >> Any way to create thet ticket as [email protected] from the start? >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Regards, Alex Nikolaev Open Technologies, Russia. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
