Guys.. Im trying to use rt form the command line to create tickets. So far I added the rtrc file and I can log into RT without problems... I can run commands, everything looks great... But now.. Im trying to run this:
rt create -t ticket set subject='New ticket' priority=9 queue='Soporte Tecnico' requestors=s...@user.com But the problems is here: the ticket is created but as if user root created it, then HE gets the autoreply email and after that, RT says (in the history page of the ticket) that root was deleted from the ticket and it was changed to requester s...@user.com This is great except for one thing... The autoreply email was sent to user root and not s...@user.com since he got added AFTER autoreply was sent. Any way to create thet ticket as s...@user.com from the start? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
