Kevin,
If I understand what you and Jerrad are saying is that RT/API NORMALLY
puts a date in those fields and if I am going to override, I need to
code a work-around. Thank you. AT least I Know I'm not going crazy
(yet). So, any hints (like code-type stuff ;-) on that work-around?
Kenn
LBNL
On 8/26/2009 6:35 AM, Kevin Falcone wrote:
On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote:
I'm in a mess trying to figure out why RT:API will NOT put dates in the
Ticket record when I read an input file.
It's a known "feature" of RT e.g;
http://www.gossamer-threads.com/lists/rt/devel/82750?search_string=Backdating%20transactions;#82750
You absolutely can set dates on tickets during import, otherwise the
RT2-to-RT3 and RT1-to-RT3 importers wouldn't be able to backdate
history. You're talking about changing an existing Transaction, which
is indeed blocked but worked around rather trivially as needed.
-kevin
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
