On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote: > > My problem is that the system sends 2 emails: > - one for requestor and the Bcc backup email address > - one for the people cced (that I need to tick everytime)
These are separate Scrips. On Correspond Notify Requestors and CCs notifies Requestors and permanent CCs of the tickets On Correspond Notify Other Recipients notifies Other Recipients (including one-time-ccs) Either add those people as a CC of your ticket or change your scrips -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
